Technical Support
Features of apellido.mx
We are a personalized email service that will help you grow your business and manage all your information securely and easily.Security and Privacy
We understand how sensitive it is to share personal information, so we take special care to protect the data you share with us.Services and Payments
We use PayPal as our payment gateway to ensure that all your information is handled securely and reliably.How can we help you?
Here are some of the most frequently asked questions from our customers. If you don’t find the answer to your problem, don’t hesitate to contact us and we will assist you as soon as possible.It’s very simple. Just enter your first name and last name, and the apellido.mx algorithm will suggest the best option for you. Select it and follow the subscription steps.
Yes, absolutely. Your whole family can have their own.
The apellido.mx algorithm will always suggest options to ensure you have an easily memorable email, which is why it’s important to include both of your last names.
Yes. We are very enthusiastic about the options that the apellido.mx algorithm will suggest to you, so as long as you include both last names, they will be considered.
ape.mx is the UNIQUE ending of your email that identifies it as part of apellido.mx, distinguishing it from other .com or .com.mx addresses.
All depends on the Plan that you choose, there are different capacities in each one.
We suggest reviewing the different plan options to see which one best fits your budget and needs.
On the main page, there is a link for you to log in with your username, which is your email, and your password. Additionally, you can configure your email on mobile devices, or email software like Outlook so that you can read your emails without needing to log into the website.
Yes, absolutely. Our email system adapts to any platform you want to use.
You can cancel it from the My Account section. It’s important to follow the steps, and if you no longer need the service, it will not be renewed after the contracted period ends.
You can view the remaining space from the Mail Browser or included Web Browser.
50 Megabytes is the maximum allowed size. This size generally exceeds the limits allowed by other platforms, so we recommend that if emails bounce, check if it’s because the recipient does not have that capacity allowed.
As long as your subscription is active, you can change your email account details on the My Account page on apellido.mx.
Once you log into My Email and your access is validated, the Webmail will open. If you wish to access your email, simply select the Open option.
At apellido.mx, we use a state-of-the-art open-source platform called Roundcube. If you want to go directly to your email, simply select the ''Open my inbox when I log in''; option, and it will no longer appear. If you wish to return to that screen, just select the Webmail Home button in the email viewer.
- 1 - In the Webmail click on the Webmail Home icon.
- 2 - In the left sidebar, click on the 'Settings'; button.
- 3 - Select the first option: 'User Interface'.
- 4 - Choose the language you want to use.
- 5 - Click on 'Save'.
- 1 - From your email viewer (webmail), select the 'Webmail Home' button.
- 2 - Click on the 'Manage Your Inbox' section and select the 'Forwarders' option.
- 3 - Add a forwarder by following the instructions.
- When you initially create your first email on apellido.mx, the passwords are the same. However, if you create a different account name for the email, make sure to memorize it to avoid any mistakes when logging in.
- At apellido.mx, you can have different emails for your employees or family members under the same account, so each email will have it’s own password, and there will be a single administration account with it’s own account name and password.
- The advantage of having an alternate email and a mobile phone is that it makes it very easy to recover control of the account or email securely.
You can cancel your email from your account control panel. Charges will stop once the billing period ends.
If you wish to cancel your account and delete your data from our database, please contact support.
Refunds are not available; you can only cancel the service and prevent it’s renewal. Once you have subscribed to the service, you can cancel it at any time, but the validity of the contracted period remains. Once that period has expired, the service will not be renewed.
The payment methods accepted by apellido.mx are credit or debit cards. The PayPal payment gateway guarantees the security of the transaction. You do not need a PayPal account to use it; simply choose the credit or debit card option and make the payment.